I had been looking forward for some time to another visit to McD……., and I went yesterday, hoping that Ivor Berger, the “cashier” who corrects customers’ bad grammar, would be there. I was thrilled that he was and I joined the queue for his till, even though it was the longest. I noticed that there was a large number of elderly customers, and that they had plates and cutlery. When I reached Ivor, I thought I should mention these matters.
“Yes, these old people have been coming for a few weeks. They applaud when I correct a customer’s bad grammar”, he said.
A young man politely interrupted our conversation to ask for some “ketchup”. “It is tomato sauce, not ketchup” replied Ivor, as a few people in the queue clapped.
“Of course, these people bring their own plates, and knives and forks, and the company now has a dishwasher to clean them”, continued Ivor.
“But surely customers won’t wait half-an-hour for a dishwasher cycle”, I said.
“I mean a REAL dishwasher – Isla Scrubbitt. She cleans and dries them in no time.”
Now that’s what I call Customer Service!