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elle

9th January 2020, 21:07
Hi, Rusty!
I hope you and your son had a good chat?
How is the new house coming along?
Yes, it was good of the W.o.B manager to intervene, and give me my money back....and I have thanked him for this .
I would have been more impressed, though, had this been the company's immediate reaction to a customer, rather than expecting me to produce photos, for which I have no facility to so do.
I also feel that had I not sent a strongly worded letter of protest, the outcome would have been less than satisfactory?
I am awaiting their second book with some trepidation......
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rusty

10th January 2020, 10:34
Good morning, Elle!
Hard frost and icy roads and pavements here!
Lovely day, though!
The new house seems to be fine, I think.
I think the World of Books outcome would have been the same, photo or no.
I am sure your second book will be fine.
The store has a very good reputation and I am sure they want to keep it that way.
My friends are on the boat heading for Cairnryan.
The crossing is fairly calm, though the forecast is for it to be pretty wild later on, today.
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elle

10th January 2020, 11:14
Good morning, Rusty!
Dull, cloudy and cold here!
Dog and I were out earlier as usual, but it was a pretty miserable start to the day.
A little bit of sunshine has an amazingly good psychological effect!
We could have all done with a boost!
Well, I am glad, of course, to get my money back from W.o.B, but my previously good opinion of them has taken a steep nose-dive.
They should have treated "the customer" with respect initially, instead of waffling on about photos for "proof".
I asked whether they wanted the book returned (as evidence!)..... but some dimwit told me to give it to a Charity shop!
I wonder what part of "this book is absolutely filthy" they didn't grasp?
I shall use an alternative "used" book store in future.
Oh, your friends are coming over from Norn Iron for the weekend...... that will be nice.
Are you planning to meet up at the Pine Come tomorrow?
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rusty

10th January 2020, 12:25
Hello, Elle!
Frost still not melted here.
But a beautiful day.
I think World of Books behaviour was the same as most book shops.
Perfectly reasonable, as was Amazon's response.
And I don't think you should be calling employees "dimwits".
My friends caught the early sailing this morning and have just passed Stirling on their way here.
Excellent progress.
Yes, meeting up at Pine Cone.
They visit the cemetery on their way there.
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elle

10th January 2020, 13:04
Hi, Rusty!
Sunshine and blue sky here, too, now........what a sudden change!
I think we shall have to agree to differ over W.o.B's staff behaviour.....
The entire dispute was over the book being in an extremely dirty, disgusting, state.
It should never have been sent to me like that.....
And however could I donate such as that to a Charity shop?
Amazon , however, came up trumps as usual.......and rode to the rescue in shining armour!
Yes, your friends seem to be making the journey in good time.
You will all enjoy meeting up tomorrow!
Are your granddaughters free to go with you?
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rusty

10th January 2020, 18:01
Hello, Elle!
Anyway, your problem has been satisfactory resolved, that's the main thing.
(I knew it would be!)
My friends have landed.
They are in a hotel in town and are very pleased with it.
Yes, Miss O and Miss L-B are going with me.
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elle

10th January 2020, 19:12
Good evening, Rusty!
Are your friends staying somewhere different this visit?
Are they near to the nursing home where your friend's mum lives?
Yes, it will be great all of you getting together tomorrow.......
Which of your granddaughters will be doing the driving?!
We had rain after our brief spell of sunshine......
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rusty

10th January 2020, 20:34
Hello, Elle!
They usually stay in a hotel in town.
This one may be new to them, I do not know.
THe care home is not too far off.
Several minutes driving.
I never know which of them will be driving.

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elle

10th January 2020, 22:05
Hi, Rusty!
I have just been watching a new serial ....."Deadwater Fell"
David Tennant is in it.
I am very confused already....and this is only episode One!
The story is being told with a lot of flashbacks, and hidden innuendos....
It is as well that I am recording it, as I think I may need to watch it through again to get the hang of the story!
I need a strong coffee now to clear my head!
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rusty

11th January 2020, 09:21
Good morning, Elle!
Wild weather here.
Road bridge closed to all traffic.
Pine Cone rendezvous is doubtful, I'd say.
I'm recording the skiing though, just in case we do go.
Started the puzzle, looks quite tricky today.
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