Agree with you on the observer-ation ( no pun intended) about IT capability. It really is awful. The access is terrible, the subscription rules are unclear, the user experience is crap.
And this week, how do we submit for a chance of a hard earned £15.
I too resorted to pen and (home printed) paper.
Thank goodness for a reasonable puzzle. I note the lack of rhyming pair but a pair of related first words in 11a and 20a. Is there a term for that?
And unfortunately for sealionsteve 26a will not help his thinking if I've got that answer correct. My CoD.