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Update, Elle!
You may like to consider this.
This is how to go about contacting the CEO, Satya Nadella, of Microsoft.
No harm in firing off an email to him?https://www.ceoemail.com/s.php?id=ceo-9946

Hi, Rusty!
Well, phoning Microsoft got me absolutely nowhere!
It took me twenty minutes to rouse a "human", who then was of no use whatsoever ......apart from telling me that my case was closed as " the issue has been resolved".
Oh , really?
He then offered to talk me through contacting the "service engineer"!
Obviously he had not been listening to a word I was saying......I have been in contact with said service engineer(s) for the last ten days!
Been there, done that , bought the T-shirt...all to no avail!
I then asked for a postal address or telephone number of someone in higher authority whom I might contact......
He said he didn't know, but I might find it online!
I decided to thank him for his input .....and say goodbye........

So....thank you very much for the link, Rusty.......
I shall try putting the Microsoft CEO in "My Contacts" list, and then maybe I might be able to receive a reply should he/she think fit to answer me.
Yes, well worth a shot.
Again, thank you!

Elle
Have you taken the Screenshot to a computer repair shop? There is just a chance that it might be more productive than depending on Outlook to actually make a suggestion.

Hello, Kenyatta, I am afraid that I may not be explaining this very well......
There is no point in my taking anything anywhere, because what is "missing" is part of the "official" Outlook/Hotmail format...…..the site's Junk, Drafts, Sent Items and Deleted Items boxes.
These are out of my jurisdiction.
Only Outlook can sort this out.....

Elle
As I thought I had said before, I had the same problem with Outlook folders disappearing and it was eventually solved with one click.
If a repair man saw the screenshot he might, I repeat, might be able to show you the button to click.
It is, of course, entirely up to you.

Update, Rusty!
I am back in the dry again!
It is raining cats, dogs, and pink elephants here!
Now......further to my earlier post, yes, I have written to the Microsoft CEO at the email address you kindly gave me.
Honour is now satisfied!
I shall move on........
What have you been up to?
Are you watching the cycling?

Hello, Elle!
Great weather here!
Well done on contacting the CEO.
Be interesting to see what he replies!
I think Kenyatta's suggestion is sound.
Most computer shops do diagnostic checks for free.
No cycling for me today.
Me and my old bones were on the roof fixing an old cable that was rattling in the wind.
All done now.
I am watching a bit of the football.
Argentina v Japan women's match.

Good evening, Rusty!
And you and your old bones were both equally foolish to go climbing up on the roof!
Your family would have a fit!
I thought you didn't like heights anyway?
My daughter phoned as usual on her way home, so we had a nice chat.
She has booked for us all to go to the Toby Carvery for lunch on Sunday, as it is Fathers' Day!
My husband will be especially pleased, as, on Sundays, roast lamb is also served on their menu!
That is his favourite meat!
The grandchildren, too, will be excited, as they love going there.
We shall look forward to the occasion!

Good evening, Elle!
Lovely evening here.
I don't like high heights, but my roof does not come into that category.
Well, so much for me getting my free TV licence, now BBC are announcing they are doing away with it!
Ah, well!

Hi, Rusty!
That was a coincidence!
Just as I was reading your message , my husband told me that he was hearing on the radio about the free TV licences being rescinded!
I only hope that the powers-that-be do not take away our Freedom Passes!
I can see that being the next step.......
I do not drive...and public transport costs in London are prohibitive!
One cannot even catch a bus without requiring an Oyster card!
Gone on are the days when one simply handed over one's cash to the driver!
A lot of elderly folk might well be housebound should the withdrawal of free transport ever be implemented.
Imagine......nowhere to go..... and no TV to watch....... some elderly people may be in for a rough future.