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Hello, Jazzgirl!
Yes, we have this faciilty on our phone now and I have been using it for about a fortnight.
I am told it still works even when numbers are withheld?
Judging by the similarity of today's nuisance calls, I am wondering about this?
I report the call...and then along comes another one.......

hi Elle
I have my set my personal list to block withheld numbers and unrecognized numbers (shown as 'unavailable' on my caller display) If I miss a friend's call by mistake, they will contact me on FB or on my mobile.

Hello, Elle!
I have BT protect service, too.
Had it for several months and it worked great until I got new car.
I arranged my insurance on 'phone.
Since then I have had several calls asking about my "car accident".
I have not had a car accident.
I wonder if insurance company passed on my number to the 'phone pests?
Anyway, it is not a great problem for me.
"Worse things happen at sea!"

Elle, I meant to say,
Andy Murray is playing Roger Federer in a charity match in Glasgow, tonight.
Live on EuroSport!

hi rusty
The scam 'car accident ' calls are mostly from abroad, using fake UK numbers.. They even call people who don't own a car. No reputable car insurance company would ever pass on your phone number. It seems to be just coincidence that the scam calls arrived after your new car purchase.

Hello, Jazzgirl!
Yes, the callers sound foreign.
What I wondered is, if they got my number from insurance company, with no other details, they may have thought I had had an accident, and was buying a replacement car?
I found this, hope it works! https://www.theguardian.com/money/2015/apr/21/accident-nuisance-calls-insurance

The scammers are good at finding ways around legislation and some are operating illegally . They claim someone has been in an accident when they haven't, which shows they are just making random calls to people. Add them to your blacklist

Help Jazzgirl!
I have not added any numbers to blacklist.
How should I go about it?
Phone or online, maybe?

rusty
You can blacklist them immediately after the call, (using 1572) providing the actual number is available. If not, go online to bt.com . I will try and find a link in a mo.......

http://bt.custhelp.com/app/answers/detail/a_id/56986/c/345/session/L2F2LzEvdGltZS8xNTEwMDcwNDE0L3NpZC9Zb3lBcDh4bg%3D%3D#persblacklist2