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Good evening, Elle!
But, surely once the quotes are accepted, the insurance company will give the go ahead for the work to be done, and pay the contractors when it is finished?
Why not ask them?
Do they have a Customer Services department?

Hi, Rusty!
I think the confusion is arising from the fact that the cause of the flood was the erosion of the flexible hoses (underneath the bath) that were attached to the bath taps.
Seemingly, "flexible hoses" are not covered by insurance, although we are assured that the other damage, such as to the ceiling, is.
So to get the leak itself "fixed", we had to pay the plumbing firm outright.
It is this report that is becoming a bone of contention.
But I have now received an email to say the report is, in fact, being forwarded for consideration.
We have been allotted what one mighty call a "family liaison officer", who will act as an intermediary between us and the Insurance company, if necessary.
I might see what she has to say on the entire matter, tomorrow.
Some "guidelines" would certainly be helpful.

Hello, Elle!
A good idea to speak to the intermediary.
She will have a good idea of how things work.
Is it too soon to know when the work will start?

No osprey pictures this morning, just a black screen and a rotating white part-circle. Should this be reported somewhere?

Working again now

Good morning, Rusty!
We have rain again today.......mildish, though, and, thankfully, no strong wind!
What is it like with you?
Yes, I intend to phone the "liaison lady" later this morning....once I have dealt with a few other minor issues first.
I do not know how soon we can expect repair work to start, Rusty.
Our builder friend came round on Friday to assess the damage, and we are now awaiting a written estimate from him.
And we have another building firm coming tomorrow to provide a second estimate, as required.
Then these will have to be submitted to the Insurance company......
I'm assuming we then wait for the go-ahead approval?
I shall see if I can get a 'plan of campaign' from our friendly "helper" this morning.
She might as well earn her keep!
I see Laddie is still tending the nest.... no sign of Lassie yet though?




Yes, all seems okay now, Chris.
Laddie is administering to the nest....hopefully, Lassie will join him soon.

Chris, the rangers Tweeted an apology yesterday about the webcam problems and hoped to resolve it quickly.
(Not everyone uses Twitter though!)
Seems to be OK just now.

Thanks Rusty
After I reported it "working again" it dropped out a few times. Crossed fingers, it seems to be more stable now.

Good morning, Elle!
A bit overcast here but mild.
Fine when out walking.
Ah, yes, the estimates will have to be okayed by your insurance company.
A good idea to get as much info/help from your designated "helper".
Much better than being left alone to worry about it.
Laddie was sitting on the nest a few minutes ago.
It is one year tomorrow that Lassie flew in, the 20th.
She won't be far away!

Did I mention that we're staying with friends in Perth next week? The loch might be one of our destinations (though there are now Lake District sites where ospreys can be watched).