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syzygy

23rd August 2014, 20:08
On the sixth day God turned to the Archangel Gabriel and said, 'Today I am going to create a land called Canada. It will be a land of outstanding natural beauty; it shall have tall majestic mountains full of mountain goats and eagles, and beautiful sparkly lakes bountiful with carp and trout. There shall be forests full of elk and moose, high cliffs overlooking sandy beaches with an abundance of sea life, and rivers stocked with salmon.'

God continued, 'I shall make the land rich in oil so to make the inhabitants prosper, I shall call these inhabitants Canadians, they shall be known as the most friendly people on the earth.'

'But Lord,' responded Gabriel, 'don't you think you are being too generous to these Canadians?'

'No, not really.' God replied..........'Wait till you see the neighbours I am going to give them.'
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celadon

26th August 2014, 06:59
A gem syzygy.

Actual recorded call:

Samsung Electronics
Caller: 'Can you give me the telephone number for Jack ?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack ?'
Operator: 'I think you mean the telephone point on the wall'.
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celadon

27th August 2014, 07:16
A man takes his place in the theatre, but his seat is too far from the stage.
He whispers to the usher, "This is a mystery, and I have to watch a mystery close up. Get me a better seat, and I'll give you a handsome tip."
The usher moves him into the second row, and the man hands the usher 50p. Yep. 50p.
The usher looks at the 50 pence piece in his hand, leans over and whispers, "The wife did it."
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elle

27th August 2014, 14:06
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card and added late fees and interest on the monthly charge.

The balance had been $0.00 when she died, but now somewhere around $60.00.

A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.
Citibank: 'The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe you should turn it over to collections.'
Citibank : 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank : 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank : 'The account was never closed and late fees and charges still apply.'
Family Member: 'You mean you want to collect from her estate?'
Citibank : (Stammer) 'Are you her lawyer?'
Family Member:'No, I'm her great nephew.' (Lawyer info was given)
Citibank:'Could you fax us a certificate of death?'
Family Member:'Sure.' (Fax number was given)
After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'
Citibank : 'That might help....'
Family Member:’ Odessa Memorial Cemetery, Highway 129, Plot Number 69.'
Citibank : 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'
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(Would you believe I had a very similar conversation with British Gas after my father died; BG wanted his forwarding address.......I gave it as c/o God, Heaven, The Universe........)

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bernie

27th August 2014, 15:50
Now he'll be inundated with junk mail!
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syzygy

28th August 2014, 07:49
@elle That's total bull.

That nonsense has been circulating since at least 2003.
http://www.snopes.com/business/bank/deadcard.asp

As for your "personal experience"; it might carry more weight if it wasn't attached to what is essentially spam.
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celadon

28th August 2014, 08:50
elle , syzygy is correct, I have seen at least 6 different versions of this letter.
However, back to recorded phone calls:-

RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
Operator: 'Doesn't the product name give you a clue?'
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elle

28th August 2014, 09:50
Celadon and Syzygy: that particular excerpt or similar versions may only be satires aimed at dense/ insensitive/ deaf to what you are telling them/ authorities, but this kind of situation DOES happen, as it really DID happen to me.
After my father died, I contacted British Gas to close down his account, disconnect the gas, etc, and was told by the insensitive idiot on the phone that he couldn't authorise this without talking to my father..... I explained yet again that sadly my father had just died ( I was nearly in tears at this point) but the BG member of staff said then that he would need a forwarding address for my dad to get the authorisation........
My anger saw me through the ordeal, but it was very stressful at the time.
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ginge

28th August 2014, 10:05
Hi Elle et al, while I am neither accepting or denying the veracity of this particular instance (like all good myths and legends it probably has grown horns and legs but based on actual iinstances) my dealings with Scottish Power show that staff rely on "prepared" scripts and answers which are supposed to cover all events and when you finally drive home the point (not easy) that you would like them to actually listen to your particular problem/complaint inevitably (like "Little Britain") it is the fault of the computer. No wonder, here in Britain at least, energy companies are consistently criticised for having the worst level of " Customer Service " in any consumer sector.
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celadon

30th August 2014, 11:22
Just back from an investigative trip to Stonehenge, and having read what elle and ginge wrote thank you both for that input. Belated condolences elle.
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