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Crossword Help Forum
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bunty

8th January 2012, 09:38
Can someone please remind me "how to enter online" ?(my computer has had an overhaul) I can see the puzzle but don't get how to enter my solution (Iprinted a copy off which I've now finished)
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bunty

8th January 2012, 10:16
I've now re-installed Java, entered my solution, but now get "ERROR 404 page not found" HELP!
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syzygy

9th January 2012, 04:17
Click on this (bookmark it first)
http://www.guardian.co.uk/crossword/genius/

It will take you to
https://id.guardian.co.uk/signin

Log on, & you should be there.

Bon chance.
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bunty

9th January 2012, 07:58
Tried the link, my filled in grid is there, but still the same result when I try to submit!
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syzygy

10th January 2012, 05:38
Sorry, bunty, no idea. It works for me.

Sounds as if you can log in, but the problem arises when you click the Submit button.

I don't know what chain of links you get.
Try this link:
http://www.guardian.co.uk/crossword/genius

If you still have problems, e-mail them:
userhelp@guardian.co.uk
crossword.editor@guardianunlimited.co.uk

Good luck.
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syzygy

10th January 2012, 05:46
I see that I already sent you the first link.

Start fresh. Log out. Then go to the home page
http://www.guardian.co.uk/
Log in again & try
http://www.guardian.co.uk/crosswords
then scroll down to the Genius.

Don't know what else I can suggest.

Any ideas out there?
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bunty

10th January 2012, 08:48
Thanks syzygy - tried again yesterday afternoon, exactly the same as I had done before and lo & behold it worked! Must have been a glitch with the site. Couldn't have been my computer cos it wouldn't work on my laptop either. Never mind all sorted now!!
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